ID 405738632
Email: info@orbis.ge
Phone: +995 592 085 417
1. General provisions
Orbis respects the user's privacy and understands how important it is to protect personal data.
This privacy policy explains what personal data we collect, why we use it, how we protect it and what rights the user has over their own data.
The policy applies to the Orbis website, the app, membership services and other related processes run by Orbis.
2. Data controller
The controller of your personal data is:
Orbis Road LLC
ID 405738632
Email: info@orbis.ge
Phone: +995 592 085 417
Orbis processes data in accordance with the applicable law of Georgia, including the Law of Georgia on Personal Data Protection.
3. What data we process
Orbis collects and processes only the data needed for the platform to work, to serve the user, to administer the membership and to arrange services.
When you use the site and your account, we may process:
- first and last name
- Phone number
- personal ID number, if the user chooses to give it
- a secure technical record of the password
- language and other settings chosen by the user
The password is not stored as plain text.
About the vehicle, we may process:
- make
- model
- year of manufacture
- licence plate
- colour
This information is used to identify the user's vehicle and arrange the right service.
When a service is requested, we may process:
- the user's location and address
- the destination, where needed
- the type of service requested
- comments or extra information left by the user
- the service status
- the distance and price related to the service
- the estimated arrival time
About the membership, we may process:
- the membership type
- whether the membership is active
- the membership validity period
When you use the site, we may also process some technical information needed for sign-in and for the platform to work properly, including session and authorisation tokens and display settings chosen by the user.
4. Purposes of processing
We use the user's data for the following purposes:
- to create and manage the user's account
- to identify and sign in the user
- to administer the Orbis membership
- to arrange and carry out the service requested by the user
- to pass the user's request to the relevant partner service company
- to contact the user and keep them informed about the service
- to improve service quality, safety and how the platform works
- to handle user requests and technical issues
- to meet obligations set by law
5. Location data
Location data is used only when it is needed to arrange the service the user requested.
For example, when towing, a tyre change, a jump start or fuel delivery is requested, the location is needed to arrange the service and pass it to the relevant partner.
Orbis does not use the user's location for purposes unrelated to the platform's services without an appropriate legal basis.
6. Partner service companies
A large part of Orbis's services is carried out through partner service companies.
Information needed to carry out a service may be passed to the relevant partner company only to the extent needed to arrange and carry out that service.
For example, when a service is called, the partner may receive the user's name, phone number, relevant vehicle details, location and the type of service.
Partner companies may not use the user's data for purposes unrelated to carrying out the relevant service, except where provided by law.
7. Data security
Orbis takes appropriate technical and organisational measures to protect personal data from loss, unauthorised access, alteration, disclosure or other unlawful processing.
The user's password is stored in a secure hashed form, not as plain text.
Technical tokens are used for sign-in and session management.
Despite these security measures, absolute security cannot be guaranteed when data is sent over the internet or electronic systems are used.
8. Retention period
Orbis keeps personal data only as long as needed for the purpose it was collected for, to provide the service, to manage the membership, to meet legal obligations or to protect legitimate interests.
When the data no longer needs to be kept, it is deleted, destroyed or, where appropriate, anonymised in accordance with the applicable law.
9. Your rights
Under the applicable law of Georgia, the user has the right to request information about the data processed about them and, where applicable, to access, correct, update, complete, delete or destroy it, or to restrict its processing.
The user can also get information about the purpose and legal basis of processing and about cases when their data is passed to another person.
To exercise these rights, contact us: info@orbis.ge
When reviewing a request, Orbis may ask for additional information to confirm the user's identity, if this is needed to keep the data secure.
10. Optional data
If a piece of data is not required, the user may choose not to give it.
For example, the personal ID number is optional when signing up for Orbis, unless it is needed for a specific service or on a legal basis.
Not giving required data may make it impossible to provide the relevant feature or service.
11. Cookies and technical data
Orbis uses technical mechanisms, including the browser's local storage, needed for sign-in, keeping the session, user settings and for the platform to work.
For example, a technical token stored in the browser may be used for sign-in, and a technical record may keep the user's display settings.
Such data is not used to deliberately process the user's personal information, except where needed for the platform to work or for a purpose set by law.
12. Minors' data
Orbis services are intended for people who have the right to use them under the applicable law.
If Orbis learns that a minor's data was processed without an appropriate legal basis, the company will take reasonable steps to deal with that data in accordance with the applicable law.
13. Changes to this policy
Orbis may update this privacy policy from time to time, including in response to technological, operational or legal changes.
The updated version is published on the Orbis website with the relevant date.
In the case of significant changes, the user may receive an additional notice as required by law.
14. Contact
For any question, request or complaint about personal data, contact us:
