Help

Orbis is a roadside assistance service for drivers, made so that you are never left alone when something unexpected happens. With a membership you get the help you need through several services, including towing, jump start, tyre change, fuel delivery and door opening.

Orbis works as a monthly membership. Once your membership is active you have access to Orbis services and can ask for help whenever you actually need it. You choose the service you need and an Orbis partner company helps you quickly.

Nobody can predict when a car will break down. Everything may be fine today, but tomorrow you may suddenly need a tow truck, a jump start, a tyre change or other help on the road. Orbis gives you peace of mind: at that moment you no longer have to deal with the problem and look for services yourself.

The membership gives you full access to Orbis services and lets you use the right service when you need it. It also includes easy requests through the Orbis app, support from Orella, the digital assistant, and other features made for members.

Orbis membership costs 9.90 GEL a month. One membership gives you full access to Orbis services and the help you need on the road, when you actually need it.

Sign up on the Orbis website, fill in the required details and activate your membership. Activation starts as soon as you finish signing up.

The membership does not activate the moment you sign up. For safety, it takes effect 48 hours after registration. After that you can use every service for members.

You can cancel at any time from your account. After cancelling, the next period's fee is no longer charged. For details on refunds, see the terms and conditions.

Orbis membership includes the main services you may need on the road: towing, jump start, tyre change, fuel delivery and car door opening.

Services are available only in the cities Orbis covers and under the membership terms.

When you have a problem with your car on the road, choose the service you need in the Orbis app and request help. Once the request is received, the service is arranged through an Orbis partner company.

Orbis services are meant for real problems on the road, not for ordinary, planned services.

Towing is for cases when the car can no longer move because of damage or a breakdown and has to be transported.

If your car battery has died on the road and the car won't start, you can request a jump start. A partner company will help you.

If a tyre is damaged or punctured on the road and needs changing, you can call the tyre change service, under the relevant terms.

If you run out of fuel on the road and can no longer drive, you can request fuel delivery.

If the car door is locked and you cannot get in because of the key, you can request door opening.

Orbis services are meant for unexpected problems on the road. They do not cover cases where the car can still be driven and the service is requested only as a planned convenience.

Open the Orbis app, choose the service you need and confirm your current location. Once the request is confirmed, Orbis finds the right partner and arranges the service.

You will need your current location and a few basic details about your car. Depending on the service, a few more details may be needed so the partner can assess the situation accurately.

The time depends on your location, partner availability, traffic and weather. As soon as we receive your request, we send the right specialist as fast as possible.

Orbis does not do the technical work itself. The services are carried out by our partner companies. Orbis builds a network of trusted partners and arranges help through them.